Terms & Conditions

Effective Date: July 31, 2025
Last Updated: July 31, 2025

1. Agreement Overview

These Terms & Conditions (“Terms”) govern your access to and use of the SaaS services provided by App Cycle Software (“we”, “us” or “our”) via https://appcycle.co/ (the “Service”). By subscribing to or using the Service, you (the “Customer”) agree to be bound by this Agreement, along with any applicable Order Form or subscription details, and our Privacy Policy.

2. License & Access

  • Subject to timely payment, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service via the website during the subscription term.

  • Access is provided only to the Customer and their authorised users; no sub-licensing, reselling, or running as a service bureau is permitted unless expressly agreed.

3. Ordering, Billing & Term

  • Subscription fees and payment terms are specified in an Order Form or purchase confirmation.

  • Billing may be monthly or annually, as stated in your subscription.

  • Unless otherwise agreed, subscriptions automatically renew until terminated in accordance with the cancellation terms.

4. Use Restrictions

Customer agrees not to:

  • Reverse-engineer, decompile, or access the source code;

  • Copy, modify, rent, sublicense, distribute, or publicly expose the Service;

  • Use the Service for unlawful purposes, spam, or to infringe any rights.

5. Customer Responsibilities

You must:

  • Ensure only authorised individuals access the Service and protect account credentials;

  • Comply with applicable laws and export restrictions;

  • Provide timely notice of any suspicious or unauthorized use.

6. Service Levels & Support

  • Services are provided “as is”, subject to availability. Unless a specific SLA is set out in writing, uptime is not guaranteed. Any credit or compensation for service interruptions must be agreed in advance.

  • Basic support may be offered via email or your dashboard; details should be confirmed separately.

7. Customer Data & Data Retention

  • You retain ownership of all Customer Data you submit to the Service. We act as a processor storing such data to provide the Service.

  • After termination or non-renewal, we reserve the right to permanently delete Customer Data after a retention period (e.g. 30 days), unless retention is required by law.

8. Warranty Disclaimer & Limitation of Liability

  • Use of the Service is at your own risk. To the extent permitted by law, we disclaim all warranties, including merchantability, fitness for a purpose, or non‑infringement.

  • Our aggregate liability is limited to the total subscription fees you paid in the 12‑month period preceding the claim; we are not liable for loss of data, profits, or indirect damages.

9. Termination

  • Either party may terminate the subscription per the cancellation terms in your Order Form.

  • We may suspend or terminate access for non-payment or violation of these Terms. Post‑termination, you lose access to the Service and data may be deleted after the retention period.

10. Source Code Licensing

  • Your subscription is for the hosted SaaS product only.

  • Purchase or licensing of the source code is separate and governed by a different agreement. Requests for source code should be addressed to us directly.

11. Intellectual Property

  • All intellectual property rights in the Service, software, and documentation remain with App Cycle Software.

  • Customer retains rights in Customer Data; we have no claim on it except to the extent needed to provide the Service.

12. Privacy & Data Protection

  • Our handling of personal data is governed by our Privacy Policy.

  • You agree to ensure compliance with applicable data protection laws in your use of the Service.

13. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of the United Kingdom and any country in which the software is used by the end user.

  • Any disputes must be resolved in the courts of that jurisdiction.

14. Changes to These Terms

We may update these Terms at our discretion. We will notify you of material changes and your continued use indicates acceptance of the revised Terms.